Privacy Policy

Introduction

Tensorwae is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services, in compliance with Singapore's Personal Data Protection Act (PDPA).

1. Data Collection

We collect the following types of personal data:

• Contact Information: Name, email address, phone number
• Usage Data: IP address, browser type, pages visited, time spent on site
• Communication Data: Messages sent through contact forms or email
• Technical Data: Device information, operating system, referral source

2. How We Use Your Data

We process your data for the following purposes:

• Responding to inquiries and providing consultation services
• Delivering AI solutions and technical support
• Sending project updates and service communications
• Improving our website and service offerings
• Complying with legal and regulatory obligations

3. Legal Basis for Processing

We process your data based on:

• Consent: For marketing communications and cookies
• Contract: To provide requested services and consultations
• Legitimate Interest: For business operations and service improvements
• Legal Obligation: For tax, regulatory, and compliance requirements

4. Data Retention

We retain your data for:

• Contact inquiries: 3 years from last contact
• Service records: 5 years after project completion
• Financial records: 7 years (legal requirement)
• Marketing data: Until consent is withdrawn

5. Data Security

We implement comprehensive security measures:

• Encrypted data transmission using SSL/TLS protocols
• Secure server infrastructure with regular security audits
• Access controls and authentication systems
• Regular backup and disaster recovery procedures
• Employee training on data protection practices

6. Third-Party Services

We may share data with:

• Cloud Hosting Providers: For website and data infrastructure
• Email Service Providers: For communication management
• Analytics Providers: For website usage analysis (anonymized data)
• Payment Processors: For secure transaction handling

All third parties are contractually bound to maintain data confidentiality and security.

7. Your Rights Under PDPA

You have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Withdrawal: Withdraw consent for data processing
• Portability: Receive your data in a structured format
• Lodge Complaints: File complaints with the Personal Data Protection Commission (PDPC)

8. Cookie Usage

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.

9. Contact Information

For privacy-related inquiries, contact us at: