Terms & Conditions

Introduction

These Terms and Conditions govern your use of the Tensorwae website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please discontinue use of our website and services.

1. Definitions

• "Services" refers to AI solutions, consulting, and implementation services provided by Tensorwae
• "Client" means any person or organization engaging our services
• "Deliverables" includes all work products, documentation, and implementations
• "Intellectual Property" encompasses all proprietary methodologies, algorithms, and documentation
• "Agreement" means these Terms and Conditions plus any signed service agreements

2. Service Scope

Our services include:

• Time series analysis and forecasting implementations
• Optimization algorithm development and deployment
• Statistical learning system implementation
• Technical consultation and methodological guidance
• Training and knowledge transfer sessions

Specific project scope will be defined in individual service agreements.

3. User Obligations

Clients agree to:

• Provide accurate and complete information required for service delivery
• Grant necessary access to data and systems as outlined in project plans
• Participate in scheduled meetings and review sessions
• Provide timely feedback on deliverables and implementations
• Comply with all applicable laws and regulations
• Maintain confidentiality of proprietary methodologies and documentation

4. Intellectual Property Rights

Ownership provisions:

• Background IP: Tensorwae retains all rights to pre-existing methodologies and frameworks
• Foreground IP: Client-specific implementations are licensed to the client upon full payment
• Deliverables: Source code and documentation are provided under agreed license terms
• Usage Rights: Clients receive perpetual, non-exclusive rights to use delivered systems
• Restrictions: Clients may not redistribute, sublicense, or reverse-engineer proprietary components

5. Payment Terms

Financial arrangements:

• Invoicing: Invoices issued according to milestone completion or monthly schedules
• Payment Due: Net 30 days from invoice date
• Currency: All amounts in Singapore Dollars (SGD)
• Late Payment: Interest charged at 1.5% per month on overdue amounts
• Expenses: Reasonable project expenses billed separately with supporting documentation

6. Warranties and Disclaimers

Our Commitments:

• Services performed with professional skill and care
• Implementations tested according to agreed acceptance criteria
• Documentation provided for all deliverables

Disclaimer:

• Services provided "as is" without warranties beyond those expressly stated
• No guarantee of specific business outcomes or financial results
• Model performance depends on data quality and operational environment
• Clients responsible for final deployment and operational decisions

7. Limitation of Liability

Liability provisions:

• Total liability limited to fees paid for the specific engagement
• No liability for indirect, consequential, or incidental damages
• No liability for losses arising from client's use or deployment decisions
• Exclusions do not apply to liability for gross negligence or willful misconduct

8. Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information
• Use confidential information solely for project purposes
• Implement reasonable security measures
• Return or destroy confidential information upon request
• Exceptions for information that is publicly available or independently developed

9. Termination

Either party may terminate:

• For Convenience: With 30 days written notice
• For Cause: Immediately upon material breach not cured within 14 days
• Upon Termination: Client pays for work completed plus reasonable wind-down costs
• Survival: Confidentiality, IP, and payment obligations survive termination

10. Dispute Resolution

Resolution process:

• Negotiation: Good faith discussions for 30 days
• Mediation: Facilitated resolution if negotiation unsuccessful
• Arbitration: Binding arbitration under Singapore International Arbitration Centre rules
• Governing Law: Singapore law applies
• Jurisdiction: Singapore courts have exclusive jurisdiction

11. General Provisions

• Entire Agreement: These terms plus signed agreements constitute complete understanding
• Severability: Invalid provisions do not affect remainder of agreement
• No Waiver: Failure to enforce does not constitute waiver of rights
• Assignment: Requires written consent except to corporate successors
• Notices: Must be in writing to addresses on file

12. Contact Information

For questions about these Terms: